We are committed to providing exceptional customer service, and our dedicated customer help team is here to ensure your experience at HBS [ Human Being Support ] is positive and seamless.

If you have any questions that aren't answered in our FAQs, please don’t hesitate to reach out. We’re here to help!

You can contact us at hbs.helpservice@gmail.com

We are always eager to share more about the ingredients in our carefully selected products. Each product, you'll find detailed information about the ingredient formula, as well as the intended purpose of the product and how to use it.

Every product at HBS undergoes our rigorous HBS Curation Process. Within this, we take time to examine the ingredients of each product to ensure they meet our high standards of quality, efficacy, and wellbeing. We regularly review our products to ensure we are always at the forefront of wellbeing.

If you have further questions about these things, you can contact our customer help team on hbs.helpservice@gmail.com

We recommend checking your tracking number to see where your order is in the delivery process. If your delivery is please contact our customer help team on hbs.helpservice@gmail.com for assistance.

We sincerely apologise if your order does not meet the high standards we hold ourselves to.

If there are damaged items within your order, please reach out to our customer help team on hbs.helpservice@gmail.com as soon as possible with details of the issue and we will resolve this as quickly as possible.

We take the quality of our service seriously and work hard to minimise situations such as missing items. If your order is not to this standard, we sincerely apologise for the inconvenience.

Please reach out to our customer help team on hbs.helpservice@gmail.com who will help to resolve this for you as quickly as possible.

To cancel your order, please contact our customer help team at hbs.helpservice@gmail.com as soon as possible.

Please note, we operate quickly to ensure prompt delivery, so there may be a chance that your order is already prepared for shipment from our warehouse. In such cases, we kindly ask for your understanding, as mid-process cancellations may not be possible.

To be eligible for a return, the item must be in the same condition as when you received it and must be returned in its original packaging.

For returns due to a change of mind and not due to a product fault, additional shipping fees for the return may apply, and the item must be unopened and unused.

Returns are assessed on a case-by-case basis. However, the item must be returned in its original packaging.

To initiate a return, please contact our customer help team at hbs.helpservice@gmail.com